TERMS OF SERVICE
by commissioning me you are agreeing to my Terms of Service in its entirety.
*ALLERGY WARNING: I own a dog, so if you are allergic I may not be the best fit for you.
REQUIREMENTS
☼ In the quote form you must provide an UNSHADED reference sheet of your character featuring front, back, & side views.
☼ Bodysuits require you to create a Duct Tape Dummy (DTD) and ship it to me. Please follow THIS tutorial for making a DTD! Delay in providing me a DTD may cause delay to your estimated completion date.
☼ I will work with folks of all ages, but payment must be made by a person 18 or older. If you are a minor having a guardian pay for you, I will need them to contact me saying they consent to you commissioning me.
☼ The character provided must be owned by you or you must have permission to commission the character if it is not yours.
☼ For copyright reasons, I can not make characters that are licensed by a company (Pokemon, Disney, etc;)
QUOTES
☼ Quotes are $10 and always open. $10 will be reimbursed to you upon acceptance into my queue.
☼ I will answer your quote within 1-2 weeks.
☼ Quotes do not mean you were accepted for a commission. They are just stating what your costume would cost if you are accepted.
☼ Quotes are valid until prices change.
PAYMENT/ACCEPTANCE
☼ All payments are in USD made through PAYPAL INVOICE
☼ Application Opening Announcements will be made on my website and Social Medias. That's when the form will open and you can apply with your quote.
☼ Choosing a project is not first come first serve.
☼ If you would like, you may offer a higher price than your quote for a higher chance at being chosen.
☼ If you do not want the spot anymore upon receiving the acceptance email, please let me know. No transactions will be made and your spot will be given to someone else. If you don't accept, the $10 quote reimbursement will not be made. You have 48 hours to respond to the email letting me know if you accept or don't accept.
☼ If you accept the spot in my queue, you must pay a 30% NON-REFUNDABLE down payment within 48 hours of receiving the acceptance email or your spot will be given to someone else.
☼ Once accepted, I will place you into my queue and invite you to a Discord server where I post WIPs & keep my clients updated on how costume projects are coming along.
PAYMENT PLANS
☼ I allow payment plans between 1-5 months.
☼ If you request a payment plan, I will make a custom payment plan for you that you must follow.
☼ A 30% NON-REFUNDABLE down payment is required.
☼ Payments must be paid by the date stated. If payments are regularly late, deadlines are missed, or communication is difficult I reserve the right to cancel the project with no refund and sell whatever parts I have already made
☼ I reserve the right to work on projects that have been fully paid off before projects that are still being paid for.
SHIPPING
☼ You as the client are responsible for shipping costs.
☼ Upon fursuit completion, I will send you the cost of shipping via PayPal Invoice.
☼ Fursuits will not be shipped until 100% paid off and once shipping is also paid for.
☼ If shipping cost isn't paid for within 1 week, I reserve the right to do with the costume as I see fit, whether that is selling it as a premade, taking it apart to be refurbished as a new character, or something else.
☼ I'm not liable for any damaged or lost packages or missed deadlines due to shipping service issues.
REFUNDS
☼ Upon acceptance, all clients are required to pay a 30% down payment, which is NON-REFUNDABLE.
☼ Refunds are determined on a case-by-case basis, meaning if you would like a refund the amount will be determined according to how much work has been completed.
☼ If communication is difficult, contact can not be established, or payments are late, your commission will be terminated. A refund will not be issued, and you are no longer entitled to the commissioned suit, parts, or materials. I reserve the right to sell suit parts that have already been made.
WARRANTY
Sunny Side Up fursuits come with a 1 year warranty, which includes the following:
☼ Quality is important to me, so if you find any issues* with my creations I am happy to fix them! I’m only human and sometimes mistakes are made, so I am happy to fix things as needed! You will pay for the shipping to have it shipped to me, and I will pay for the shipping to have it shipped back to you.
☼ Clients are required to thoroughly clean their costume before sending it in for repairs.
*Issues within reason due to fault of maker. If costume has been fundamentally damaged by client (large tears, burns, or stains) I am not liable. I will fix things that are faulty on my part such as popped seams, loose stitching, etc; If you provide things like incorrect measurements, broken DTDs, etc; I can not be held responsible for client's mistakes.
DISCLAIMERS
☼ I will not make NSFW suits/my suits are not made for NSFW purposes. I only make SFW suits.
☼ I will give you an ESTIMATED DATE of when I think I will have your costume completed. However, this deadline is not strict.
☼ I communicate WIPs and updates via Discord or Instagram so please keep that in mind! If you prefer another method of communication please let me know!
☼ I will provide you with plenty of WIPs any time work progresses on your costume. Please reach out to me if you ever have any concerns or questions about how your costume is coming along!
☼ I like to post WIPs of my work to my social medias, so your costume will most likely appear there!
☼ The finished product will be posted to my website and social medias.
☼ I retain all copyrights over my work which include, but are not limited to, the right to use images of the costume as a sample for sales/self-promotion.
☼ Although Sunny Side Up fursuits are fully machine washable, doing more delicate washing such as handwashing or using a BISSELL Little Green Machine will extend the life of your fursuit. As with any piece of clothing, doing these more gentle cleaning methods is easier on the costume and therefore allows it to stay pristine even longer.
☼ Good and quick communication is of the utmost importance to me. I do my best to respond to your messages within 48 hours. Sometimes life gets in the way, but I will never leave a message unanswered for more than a week unless I specifically state that I will be on hiatus. Please send me a follow up message if I don't respond to you within a week!
☼ When you submit a design for a fursuit you guarantee that you have all rights to do so free and clear. You agree to indemnify Chloe Hatler, Sunny Side Up Costumes & Creations, and its affiliates should a dispute arise in this regard.
☼ Parties agree that Oregon law applies to the interpretation and enforcement of the Terms of Service Agreement without regard to conflict of law principles. If any provision of the Terms of Service is determined to be unenforceable then that provision will be removed from the Terms of Service and the remainder of the terms will survive. Clackamas County, Oregon, is the jurisdiction.